We understand that privacy and the security of your personal information is extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.
This policy applies to you if you use our products or services in store, over the phone, online, or interacting with us on social media. This policy gives effect to our commitment to protect your personal information.
We hold your personal information [name, address, email address and date of birth] to identify you to process your order, identify you as a customer to process your order, facilitate any service and/or guarantee requirements and, where consent to marketing has been provided, selectively target marketing messages in accordance with preferences set and to improve the relevance of advertising and communications. Further details about exactly how your data is used and shared is provided below.
What information do we hold
Information that you provide to us such as your name, address, date of birth, telephone number, email address, bank account and payment card details and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media
Information about the services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and Services, and so on);
Information you provide to apply for products and financial services offered by Stubley's and its partners. We will take into account other information about you such as your employment details, financial position, information taken from identification documents, and details of cardholders;
Your account login details, including your user name and chosen password;
Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We want to make sure that our communications are useful for you, so if you don't open them or don't click on any links in them, we know we need to improve our Services.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Other third party service providers to help us respond to customer service or technical issues.
Find ways to improve our Services, stores apps and website by asking customer and user surveys sent via email and/or SMS;
Where explicit consent has been provided, we may periodically send promotional emails or SMS about relevant products, special offers or other information which we think you may find interesting using the email address and/or mobile phone number which you have provided via trusted partners; Process your orders and payments;
Personalise your shopping experience, for example by understanding your location or how you use our apps and websites to provide you with personalised offers or shopping ideas;
Help us ensure that our customers are genuine and to prevent fraud. Where there is a legitimate suspicion of fraudulent activity, the information you provide will be used to verify that customers are genuine and to prevent fraud and the data hold will be checked against fraudulent databases with our Financial Providers (named above);
For statistical analysis to understand our customer behaviour and to provide our customers with a better, more personalised service. The processes undertaken will never negatively impact a Customer. This may include sharing information about you, collected as part of a purchase, with any of our Group Help us understand more about you as a customer, the products and services you consume, the manner in which you consume them;
Provide for the safety and security of our colleagues and customers; and
Help answer your questions and solve any issues you have.
We may use your phone number as part of the ordering process where customers are contacted shortly after placing an order to verify order accuracy, book your delivery (when appropriate), and, where necessary, inform you of delays, make payments and introduce relevant products and services. Contact you after visiting our stores or website in regards to your genuine interest in the products and services we offer.
Here at Stubleys, we think it's important that our customers get to choose exactly what communications they receive and how they like to hear from us. That’s why we’ve put everything you need to know about the information we hold in one place. We have detailed below exactly what systems we use to process your data and the reason why each of these systems has been put in place. You can view and/or make any changes to your marketing preferences at any time by visiting here.
We use a web-based platform to hold our customer information and keep customers informed about important updates regarding their order(s) by email, text message and post.
Google provides Stubley's with the ability to track customer behaviour on our website. This monitoring allows Stubley's to understand key business processes and metrics e.g. how many people have visited the website. This information is analysed to allow Stubley's to further understand how the business operates. If a customer has provided appropriate consent, they will also receive marketing communications by Google e.g. targeted advertising. Preferences can be updated at any time in their Google settings. Customers can also opt-out of Google Analytics by using this Google tool.
How long do we keep your information for?
We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service across our group. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.
Keeping you informed about our products and services
We would like to tell you about the great offers, ideas, products and services of Stubley's from time to time that we think might be relevant. Where you have consented to us doing so, we may do this through the post, by email, text message, telephone, online, using social media, push notifications via apps, or by any other electronic means.
We won't send you marketing messages if you tell us not to but we will still need to send you occasional service-related messages.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.
How can customers request further information or a change to their details, otherwise known as SARS (Subject Matter Requests)?
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
As part of GDPR, each customer now has the following rights:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision making and profiling.
If you would like to request any of these actions, please complete a request by either emailing customercare@Stubley's.co.uk or by writing to:
Church Street, Wellington
Telford, Shropshire TF1 1DD
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.